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Quality Policy & Promise

The management of Steve Wilson Decorators are dedicated to providing the highest possible standards of quality for its services and products and are dedicated to maintaining a quality management system which ensures that its services and products meet customer specification within agreed parameters of cost, quality and delivery. This is achieved by the use of Key Performance Indicators to measure the conformance to the above criteria and use this information as drivers for the continuous improvement throughout the company.

The company’s quality management system concentrates upon preventative measures, by investigating processes, identifying errors and opportunities for errors and implementing corrective and preventative action to correct and avoid such occurrences.

The company defines quality as the conformance of services and products to established and documented requirements derived from client needs, employee expertise and experience. Systems are open to constant examination and review by all company personnel and customers enabling observations to be made and incorporated, which provide for continuous improvement.

The company is proud of its good reputation for responsible practices and dedicated client care, which are a result of the company’s ethical culture, skilled committed staff, and quality control over its services and products.

Suppliers to the company will be actively encouraged to improve the quality and reliability of their services and products.

Steve Wilson Decorators has identified the need to pursue responsible policies towards the community and that the interests of industry will not be served at the expense of the environment.

It is the company’s belief that, in applying these Standards, policies and procedures it will be able to operate to the requirements of its clients and industry accordingly.


The Steve Wilson Decorators Promise ... we promise to ...

  • Provide you with a free detailed specification because we believe it is important that you receive a comprehensive home decoration quotation incorporating, if necessary, repairs.

  • Specify the materials we would use, because we believe that you should know what materials are being used and why they have been selected for your property.

  • To use only the best materials from the vast range of coatings that are available and use only those best suited to your property to provide maximum durability and quality of finish. These, of course, are covered by the manufacturer's guarantee.

  • Keep you informed as to whether plant, equipment and materials are included in the price quoted.

  • Be completely honest with you and tell you how long the job will take, when we will start, what we require from you (i.e. access to the property) and if we need to turn on your alarm system as you may be away and so forth ...

  • Protect your furnishings and clean up when the job is finished.

  • Not ask for a deposit, and stage payments are only requested on large projects. Payment is due on completion.

Peace of Mind

The Perfect Painting Compay are members of the Painting and Decorating AssociationThe Perfect Painting Company are members of the Guild of Master CraftsmenYou get peace of mind with our full Public Liability Insurance and Employee Liability Insurance.

We are registered with the Construction Industry Training Board and are members of The Guild of Master Craftsmen since 1987 and work in accordance with their guidelines. We are also full members of the Painting & Decorating Association.

Quality Policy PDF (size: 58kbs) |

Steve Wilson Decorators, 9 Mayfield Road, Dogsthorpe, Peterborough, Cambridgeshire, PE1 4HJ.

Tel: 01733 561839   |   Mob: 07811 611690   |   Email: enquiries@stevewilsondecorators.co.uk   |   Sitemap

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